At Novah Journeys, we strive to provide you with high-quality camping gear, luggage, tech accessories, and travel accessories. If for any reason you are not satisfied with your purchase, our Returns & Refund Policy outlines your options.
Eligibility for Returns
- You must contact us at [email protected] within 7 days of receiving your order to request a return.
- Items must be unused, undamaged, and in their original packaging.
- Proof of purchase (such as your order confirmation) is required.
- Certain products, such as personal use items or clearance items, may not be eligible for return.
Return Process
- Contact us at [email protected] with your order details and reason for return.
- Our support team will provide you with instructions on how to proceed.
- You will be responsible for shipping the item back unless the return is due to a defective or incorrect product.
Refunds
- Refunds are processed only after we receive and inspect the returned item.
- Please allow up to 10 business days for refunds to be processed.
Exchanges
If you receive a defective or incorrect product, we will replace it with the correct item at no additional cost. Please contact us immediately at [email protected] to arrange an exchange.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products damaged due to customer misuse or negligence
- Items returned without original packaging or proof of purchase
- Clearance or final sale items
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please contact us at [email protected] and we will assist you promptly.
Contact Us
For any questions regarding this Returns & Refund Policy, please reach out to us at:
Email: [email protected]