At Novah Journeys, we are dedicated to delivering your camping gear, luggage, tech accessories, and travel accessories in a timely and secure manner. This Shipping Policy explains how we handle delivery for our customers worldwide.
Shipping Availability
We ship orders worldwide. Delivery times and availability may vary depending on your location.
Processing Time
- Orders are typically processed within 1–3 business days after confirmation.
- You will receive a confirmation email once your order has been dispatched.
Delivery Time
- Delivery times vary by region but generally take 7–21 business days.
- Remote or international locations may experience longer shipping times.
- Delays may occur due to customs clearance, courier issues, or unforeseen circumstances beyond our control.
Shipping Method
All orders are delivered via trusted courier and logistics partners. We aim to ensure your products arrive safely and in good condition.
Shipping Fees
- Shipping costs, if applicable, will be displayed at checkout before confirming your order.
- Some promotions may include free shipping, which will be clearly indicated on our website.
Cash on Delivery (COD) Orders
Since Novah Journeys only accepts Cash on Delivery, customers must pay the full amount upon receiving their order. Failure to make payment may result in refusal of delivery and suspension of future orders.
Order Tracking
Once your order has shipped, you may receive tracking information (where available) to monitor your delivery status.
Failed Deliveries
If a delivery attempt is unsuccessful due to incorrect address details, absence of the recipient, or refusal to pay (for COD orders), the order may be returned to us. Additional shipping charges may apply for re-delivery.
Damaged or Lost Packages
If your order arrives damaged or does not arrive within the expected timeframe, please contact us immediately at [email protected] so we can assist with a resolution.
Contact Us
For any shipping-related questions or concerns, please contact us at:
Email: [email protected]